ETR – Frequently Asked Questions

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  1. What does ETR Stand for?   Electronic Title and Registration.
  2. What is ETR? ETR allows dealerships to process title and registration paperwork electronically. ETR is a tool available to dealers to allow them to submit title applications and TAVT payments to the customer’s county tag office electronically.
  3. Are dealers required to participate in ETR? Yes, all dealers in the state of Georgia will be required to participate in ETR to register a title by January 1, 2018.
  4. Who does the dealer send the title and related documents to once they finalize an ETR deal? ETR service provider such as G.I.A.D.A.
  5. How are ETR and TAVT fees paid to the customer’s county tag office with ETR? ETR and TAVT fees are withdrawn from the dealer’s account via ACH and sent to the customer’s tag office immediately.
  6. Can dealerships charge customers for ETR services? Unlike with TOPs, there is no law preventing dealerships from charging customers a fee for ETR services.
  7. Does the county or Department of Revenue send hard plates to the customers? Yes, the Department of Revenue mails Hard Plates and Registrations directly to the customer.
  8. Do you need a special printer for ETR?  No, Decals and TitleTec eForms can be printed on any inkjet or laser printer.
  9. Do you have to install software for ETR?  TitleTec ETR is a web-based program no software is required to be installed or updated.
  10. Does TitleTec charge a set-up cost for installation? No, $0 Installation / Setup cost. TitleTec does not charge any installation / setup fees for the use of any of its services.
  11. How does TitleTec’s Electronic Title Registration (ETR) system benefit my dealership? The ETR system creates a seamless titling process for Georgia Dealers, eliminating the need to courier paperwork to the county tag office. This provides an added convenience for both the dealer and the customer as all plates and registrations will be mailed directly to the customer by the Department of Revenue.
  12. How much will the ETR Service cost? About $25.00 per transaction. This price includes Title & Registration Processing, an ETR Statutory Fee (Charged by GA Department of Revenue), a TOP Processing Charge, and a Scanning & Quality Assurance Fee.
  13. Does TitleTec offer onsite training for dealers? Yes, TitleTec’s installation team comes onsite to the dealership to train all dealer staff. They also offer live online training sessions twice a day.
  14. What happens if the GRATIS ETR system is offline?  With TitleTec, you will still be able to process TOP Decals when GRATIS is down. TitleTec’s TOP offline issuance solution allows dealers to process tags and automatically batches the information to DOR once GRATIS is back online.
  15. How do I sign up and how long does it take to get started? Contact G.I.A.D.A.
  16. How long does it take to get set up? Once we receive your executed documents we will work with the dealer to schedule a convenient time for setup. This typically takes 1-2 business weeks.
  17. Is TitleTec compatible with Frazer and Wayne Reaves DMS System? Yes, TitleTec is compatible with ADP, R&R, DealerTrack, Wayne Reaves, Frazer and many others.
  18. Can a TAVT exemption be processed through ETR? No, A TAVT exemption cannot be processed through ETR it must be processed manually by the dealer. Example: Disabled veteran
  19. What happens if a county doesn’t accept ETR? If a county does not accept ETR, the deal must be conducted the old fashion way in person. (Dealer sends paperwork to customer’s county’s tag office to be processed)
  20. Do I have to process all my deals ETR once I sign up? Until Jan 1, 2018, the dealer is not required to process all deals via ETR. They can pick and choose which deals they want to process as ETR. If the dealer chooses to not process the paperwork through ETR, they will need to take the paperwork to the customers tag office to be processed.
  21. Does a dealer have to be in business for a minimum amount of time before signing up for ETR? No, a dealer can sign up the same day they are issued a dealer id.
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